Bryan was brought in to assess the performance of our four new express car wash operations in the Dallas market and why they were not growing as expected. He worked with me to assess the performance of the equipment, process and leaders of these operations. We discovered very quickly that some of the automated equipment was not operating correctly, the hourly process inspections were not being followed properly leading to quality issues and damage to customer vehicles and lastly we found that a majority of the team members at all facilities had not completed the mandatory training. Additionally, he pointed out that the salesperson at the window was not following the “subscription” sales script and didn’t positively engage with the guests. He assisted me in developing and implementing a strategy for each operation that had daily, weekly and monthly goal(s) and accountability reviews. In the nine months working with Bryan, we built out a leadership team, hired and trained only talented individuals, incorporated hourly accountability reviews, thus improving the guest experience and ensuring that the guests were introduced to the product offerings properly, allowed us to ultimately double our subscriber base in the first nine months working with Bryan.